Frequently Asked Questions

Do I need internet to use a vSeeBox?

Yes. A vSeeBox connects to your home internet by Wi-Fi or Ethernet. Streaming quality and app performance depend on your internet connection, the service being used, and the content available from that provider.

Does vSeeBox East charge a monthly fee for the device?

No recurring device subscription is charged by vSeeBox East after you purchase the hardware.

Your internet provider and any third-party apps or services you choose may have their own fees, subscriptions, account requirements, availability, and terms.

Is it hard to set up?

Setup is straightforward: connect the included HDMI cable to your TV, connect the power adapter, select the correct HDMI input, and connect the box to your home internet.

A printed guide is included, and our support team is available if you need help getting started.

What apps can I use?

Compatible third-party apps can be installed and used on the device.

App availability, content, account requirements, features, pricing, and terms are controlled by each individual app or service provider and may change over time.

Will it work with my TV?

Your TV needs an available HDMI input. Display features such as HDR or higher resolutions also require a compatible TV and compatible content.

Can I use the remote by voice?

The vSeeBox V6 Pro, V6 Max, and V6 Plus include voice-capable remotes. Available voice features may depend on device software, settings, and the services being used.

Which model should I choose?

• V6 Pro — $359: 4GB RAM + 32GB storage, HDMI 2.0.
• V6 Max — $369: 4GB RAM + 64GB storage, HDMI 2.1.
• V6 Plus — $389: 4GB RAM + 64GB storage, HDMI 2.1, with split-screen multitasking.

Where do you ship?

We currently ship within the United States only.

Orders are shipped with tracking information. Standard shipping typically takes 3–5 business days after shipment. Express shipping options may be available at checkout.

What is your return policy?

You may request a return within 30 days of delivery, including opened and activated devices, subject to our Refund & Return Policy.

Products must meet the eligibility requirements listed in our policy. Hardware defects are covered under our 1-Year Limited Warranty.

Is the device a one-time purchase?

Yes. The hardware is purchased in a single transaction.

vSeeBox East does not charge a recurring subscription fee for the device itself. Your internet provider and any third-party apps or services you choose may have their own fees, subscriptions, account requirements, availability, and terms.