Refund policy

Refund & Return Policy

Our Promise

We want you to feel confident about your purchase. If your vSeeBox isn’t the right fit for you, you may request a return within 30 days of delivery, even if the device has been opened and used.

30-Day Return Policy

You may return your purchase within 30 days of delivery for a refund.

To be eligible for a return:

  • The return request must be made within 30 days of delivery.
  • The device and included accessories must be returned.
  • The product must not have been damaged through misuse, modification, or improper handling.
  • Proof of purchase, such as your order number or receipt, is required.

Opened and activated devices are eligible for return within the 30-day return period.

To start a return, email us at support@vseeboxeast.com with your order number. We will provide the return address and instructions.

Please do not send a product back before contacting us.

Return Shipping

If your product is defective, damaged on arrival, or we sent you the wrong item, we will cover the return shipping cost.

If you are returning the product because you changed your mind or are not satisfied with your purchase, you are responsible for the return shipping cost.

We do not charge a restocking fee.

Refunds

Once we receive and inspect your return, we will notify you by email.

If the return is approved, the refund will be issued to your original payment method. Refunds are generally processed within 5–10 business days after approval.

Your bank or card issuer may require additional time before the refund appears on your account.

Items That Cannot Be Returned

  • Products returned more than 30 days after delivery
  • Products damaged through misuse, unauthorized modification, or improper handling
  • Returns missing the device or essential included accessories
  • Gift cards or non-returnable promotional items

Defective Products & Warranty

Products with hardware defects are also covered by our 1-Year Limited Warranty.

Depending on the issue and the length of time since delivery, we may provide troubleshooting, repair, or replacement service according to our warranty policy.

Questions?

Email us at support@vseeboxeast.com.

Email is the fastest way to reach us, and we usually reply within one business day.